Help & Support
Have a question? We're here to help.
How does ordering work?
We are a pre-order only kitchen. Browse our menu, add items to your cart, select a delivery time slot (typically 4–6 hours in advance), and place your order. Once you order, we buy fresh ingredients, cook your meal from scratch, and deliver it to you.
Why do I need to order 4–6 hours in advance?
Unlike restaurants that keep food ready, we buy fresh meat and ingredients after you order, then cook everything from scratch in our home kitchen. This takes time — but it means your food is always freshly prepared, never reheated or pre-made.
Are you a restaurant?
No! We are a home kitchen. Think of us as someone cooking for you at home — with the best ingredients, traditional Bihari recipes, and no commercial shortcuts. You won't find us on Zomato or Swiggy.
What kind of food do you serve?
We specialize in authentic Bihari cuisine — Bihari style chicken curry, mutton, aromatic rice dishes, and other traditional preparations. Both veg and non-veg options are available, clearly marked on our menu.
What ingredients do you use?
We use only premium, branded ingredients — fresh meat, high-quality spices, and good cooking oil. We believe in full transparency about what goes into your food. Check the 'Made with' section on each product for details.
What are the delivery hours?
We deliver during lunch and dinner windows as shown on our menu. The available time slots depend on the kitchen's operating hours and the pre-order time required for each dish.
Can I cancel my order?
You can cancel while the order is in Pending or Accepted status. Once we've started buying ingredients and preparing your meal, cancellation is not possible — because we cook everything fresh for you.
How do I track my order?
Go to My Orders in your profile to see real-time status updates — from order accepted, to preparation started, to out for delivery.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking (via Razorpay), and Cash on Delivery.
My payment failed but money was deducted. What should I do?
Don't worry — if payment was captured but verification failed, our system will auto-reconcile within 24 hours. If the issue persists, contact our support team.